Our Reviews - Spencer's Car Sales Ltd

Used Cars in Norwich, Norfolk

Read Our Reviews

Fantastic Service

By Jessica on 17st October

"Just a little Thank you for the fantastic service I received when Part exchanging my Beetle (as heartbroken i was to be selling it ) Dee & Kevin especially helped out with getting a great price for my beetle and and easy swap over for the white KA(which i love) I cannot recommend Spencers car sales enough!, Professional and superb service i shall be back for my MOT & servicing when due Thanks again, From a very happy customer"

Recommended ...very good experience

By Ken M on 12th October | VERIFIED PURCHASE

"I really liked this garage. The staff are very friendly and I was impressed to get a follow-up phone call a week or so after I bought my car asking how I was getting on with it. And it was the cheapest car on the forecourt! "

Bent Over Backwards

By Jeremy B on 9th October | VERIFIED PURCHASE

"Great experience, bent over backwards to accommodate our wishes and car was very well presented and prepared. Top marks guys!"

Could not have received better service

By Peter H on 8th October | VERIFIED PURCHASE

"The expertise, courtesy and experience could not be bettered. For us, we are both nearly eighty, it was exceptional. I would recommend them to anyone and I have already done so. The young man who dealt with us could not have been more professional and helpful."

Great team and very friendly

By Martyn K on 7th October | VERIFIED PURCHASE

"Amazing sales team great cars and great service what more would you want from a clear sales garage."

Very helpful

By Trevor on 19th September

"I found the dealer very helpful, and dealt with my inquiries very effectively, although they didn't sell me a car in the end, they offered any help that I might need in the future."

100% For Customer Service

By Ken davidson on 1st September

"My daughter wanted to change her first car which can be a daunting experience. The salesman Billy was exceptionally helpful, he has a very pleasant manner and was very patient. One could not fault the experience and they deserve 100% for customer service"

No Hassle

By Ian M on 21st August | VERIFIED PURCHASE

"Good customer service."

Customer care without pressure

By Kimberley G on 20th August | VERIFIED PURCHASE

"Saw the car I wanted online and went along to view. No high pressure selling technique just a chat and an offer to test drive while I did. Put a deposit on the car and Spencer made sure that it was serviced and had a valid MOT before collection. All in all an excellent service and I'm very pleased with my purchase."

Fab Services

By Adam L on 15th August | VERIFIED PURCHASE

"I was very short of time and Kevin and Billy pulled all the stops out for me and even stayed late to really help me out. I would recommend this Services to anyone. Very happy with my new car and looking foward to dealing with them again. All the best Adam"

Brilliant

By Alexa H on 14th August | VERIFIED PURCHASE

"Absolutely fab from start to finish! Thanks for all your help Billy!"

Nice experience

By Graham C on 7th August | VERIFIED PURCHASE

"Honest, friendly,no nonsense."

Fantastic service all round

By Kirk Y on 1st August | VERIFIED PURCHASE

"They are a very pleasent helpful team. This is the 3rd car we have purchased from them. Would highly recommend."

Very Friendly Team

By Sandra M on 1 August

"Spencer's, Very Friendly Team Sold our Skoda Fabia VRS over telephone after negotiations with Kevin/Billy who were both ever so polite throughout the process. Would certainly recommend Spencer's for their friendly and professional attitude and helpfulness."

Friendly, efficient no nonsense

By Lucy M on 17th July | VERIFIED PURCHASE

"The team at Spencers Car Sales were friendly and no nonsense. I thought the service was excellent and the whole process was really easy. "

Spencers, Quality and Sevice

By Ian M on 15th July | VERIFIED PURCHASE

"When we arrived to look at the car, Kevin, the salesman, was dealing with about 3 phones at once and was clearly alone. Nonetheless he greeted us between conversations and got us the key so we could examine the car. When things had settled down, he joined us, we discussed the deal I was looking for and agreed. He could not have been more helpful and although they were extremely busy in the workshop, he promised to have the car ready for the next day. I picked the car up and Kevin was really thorough in taking me through the various online forms they now have to complete, explaining everything along the way. He was totally professional. Would I buy from Spencers again? Yes!"

Mini's to Merc's Professional Car Sales

By Garrith Y on 15th July | VERIFIED PURCHASE

"If you are looking for a car dealership which offers a professional approach which is informed but not pushy then Spencers Car Sales could be for you. They offer a good selection of cars from family hatchbacks to sports cars and luxury cars. They prepare the cars very well prior to collection, having their own workshops on site. My wife commented to me after we had bought a car from them that she felt involved in the transaction which, sadly, is not true when dealing with many car dealerships."

Purchase and part exchange

By Simon B on 15th July | VERIFIED PURCHASE

"Very easy to do business with."

Very helpful and with no pressure

By Patrick on 6th July

"What can one say, what a pleasure it was purchasing my new smart fourfour car. First went to view the car, was greated first by Billy very helpful and with no pressure as with some car dealers. Gave us all the time needed then spoke to Kevin, a true gentleman very helpful and knowledgeable. Talked us through the deals available and a week later picked up my new ride. Recommended to everyone, without a doubt thanks very much Kevin & Billy your the best and your team. As arnie quoted, I will be back"

Highly recommended car sales!!!!!

By Craig B on 27th June | VERIFIED PURCHASE

"Well as I expected to find from reading the reviews on here, buying from Spencers was a real pleasure and we bought a bargain, a very honest car and the transaction was easy with no pushy sales tactics and we were given all the time that we needed to make sure everything was perfect, which it was! On first contact, via their new chat facility on Autotrader, the information I required was readily available from Billy, and we drove the next weekend nearly 200 miles to finally view it and it was as described! I will be buying from these again, despite the distance!! Thanks to Billy again for a fantastic experience and a great deal, well worth it. Recommended to everyone, without a doubt!"

Skoda Octavia

By Craig Batt on 25th June

"First of all, I can only say that buying a car from Spencer's was an absolute pleasure from first enquiry to the final sale. We travelled from Staffordshire, some 180 miles and had already put a deposit down on a Skoda Octavia that we saw on autotrader, it looked so good and sounded superb that I didn't want it to get away, but the distance was too much to travel to see and then go back to collect it. I wasn't disappointed when we arrived. Billy was there with a warm welcome and was very friendly and knowledgeable about the car we went to buy. There were no pushy sales tactics and allowed us to take it for a drive on our own before completing the sale to make sure everything was fine, he even let me use my diagnostic equipment (being a mechanic myself) to make sure there were no issues within the vehicle, most sales pitches won't let you do this! The free 3 month warranty has given us peace of mind, and the vehicle was every bit as good as he promised over the phone! I will be buying from them again in the future, as it is worth the 3 and a half hour drive to buy from such an honest company and the quality of the cars is such a welcome sight. I wish you all the best for the future and I would like to thank you again for a pleasant transaction and experience, cheers Billy!!"

A

Anthony Nevin

May

 "I have bought 4 cars from Spencer's, my wife has had 4 and my daughter 2 over the last 8 years and I am always impressed with the level of the service, the personal touch and the quality of the cars. I recommend them to anyone. I am now living in Bucks rather than Norfolk and still use them."

S

SisterTeam Challenges

May

 "Great friendly well run business, lovely cars and great after service. Nothing is to much trouble for the team at Spencers. Have bought 2 vehicles off them and were very happy :)"

J

John Roberts

May

 "Received excellent service and support when buying from this company."

P

Paul Dunn

May

 "Top Service from top people."

Service was Amazing

By Amy Lou on 2nd June

"Kevin is a lovely guy and very easy to deal with - you won't find a nicer place with more honest people anywhere in the city - if they haven't got what you want - let them find it for you - it will be worth it to deal with them."

Service was Amazing

By Sean Crosby on 29 May

"The car I was after was extremely well presented and had obviously been well chosen to be in stock. It was immaculate. Billy was professional and friendly and even stayed later so I could view the car and went the extra mile. I recieved a good offer on my part exchange (better than webuyanycar). I met with Kevin the branch manager who I felt was honest and fair with me. Any emails I have sent with questions have been quickly answered. Paperwork was swiftly dealt with. Collection was effortless. So far the Spencer Car Sales experience has been a very positive one. I hope this level of service continues."

Very positive

By Jason B on 18th June | VERIFIED PURCHASE

"Expert friendly staff. Air conditioned office on a hot day was very welcome! I went to see one car, ended up with more choice as the level of stock was so high. Always a great problem to have. Highly recommend."

Customer service is second to none

By Lindsey C on 13 June | VERIFIED PURCHASE

"I purchased a little Mini a couple of weeks ago from Spencer's and with the level of service I received, you'd think I'd bought a Ferrari! The staff are extremely helpful, courteous and friendly, answering the queries I had within 48 hours. I felt their customer service was excellent and very profesional and I would reccomend purchasing a car from them anytime."

Service was Amazing

By Jodie Alice Fewkes on 22nd May

"Went Saturday to have a look at a juke, and was approached by Kevin, the service he gave was excellent, ran through all different models of the cars and the different specs. Also took his time to show us around other cars that we hadn't even thought about and allowed us to test drive it. He ran through all the options of finance with us too. Me and my partner walked away feeling so much more confident about cars. Although we didn't find the car we wanted the service was amazing. Defiantly will recommend and bare in mind when we want to change our car. Thank you."

Great cars, great people

By Karen H on 25th May | VERIFIED PURCHASE

"I had read the reveiews for Spencers Car Sales and waited until they had a car that I wanted. The service from them was excellent, they have been extremely helpful, they offered a realistic price for my trade in and I didn't have to haggle with them. Best of all they allowed me to look at the car without any interference, they let me take my time and there was no hint of a pressure sale. They found me the right finance product and they ran numerous permutations until I got the figures that I was happy with. I can honestly say this was a better car buying experience than I expected and their reviews are very well justified. I would have no hesitation in recommending them and if and when I want to change this car I know just where I will be going."

Above and beyond

By Steven T on 24th May | VERIFIED PURCHASE

"The guys moved heaven and earth to get us into our new car for a special event and went the extra mile to do so! Can't thank the guys enough and the car is mega!"

Excellent

By Peter A on 22nd May | VERIFIED PURCHASE

"Billy was brilliant very helpful and honest. Would recommend to everybody"

Audi A3

By Jade W on 21st May | VERIFIED PURCHASE

"Amazing Customer Service and so helpful! Would definitely recommend and will definitely go through them in the future."

Quality counts

By Jean B on 31st March | VERIFIED PURCHASE

"Travelled far to view the car I wanted. The car was exactly what was advertised and was waiting for me to test drive. I found the sales team honest and fair. I had a trade in which was negotiated and I left a deposit on the new car .I also saw another car for sale which I fancied for my Daughter so asked for a test drive in that and ended up booking a viewing for my daughter that weekend and she bought that car and also had a trade in. Two cars purchased both genuine quality cars."

The way it should be

By Chris R on 16th March | VERIFIED PURCHASE

"From start to finish the experience at Spencers Car Sales was a joy, A company that appreciate the vehicles and achieve the highest standards you would expect when buying a second hand car, and parting with substantial amounts of money. All the staff were appreciative of what i was looking for and in helping me choice that right options for myself. The car is fantastic and presented in a excellent condition. Would recommend Spencers Car Sales to all friends and family looking for a new car."

P

Peter Robinson

March

 "I had been searching for a Porsche Boxster to my perfect specification for several months when I spotted what turned out to be 'my car' at Spencer Car Sales - the only problem was the location in Norfolk was a day's drive from Edinburgh where I live. I called Lee at Spencer's and he was able to talk me through the history of the vehicle and describe the few blemishes on the car (a tiny chip on the paintwork and a lightly kerbed alloy. The price for the car was fair as was the price offered for my car as a trade in. I decided to put a deposit on the car and then worked out how best to arrange the exchange. Billy from Spencer's offered to meet me half way in Ripon where he gave me plenty of time for a test drive and talked me through the exchange of documents. The car was exactly as described and the whole experience a genuine pleasure. PS. Since I took delivery of the car Billy at Spencer's has been great - phoning to check that everything had worked out and helping me with some additional paperwork. Thanks for that."

Fantastic service and customer care

By Nicola B on 26th January | VERIFIED PURCHASE

"They are fantastic, so friendly and no pressure sales which is very nice ,they let you make your own mind up but are there if you need any information. I would highly recommend Spencer's to anybody wanting to buy a car and their after care service is brilliant. thank you so much for looking after me."

Superb

By Lee W on 26th January | VERIFIED PURCHASE

"Superb knowledgeable staff, excellent customer service. Not push at all - would highly recommend."

M

Mike Prada

January

 "I Recently purchased a Golf from the guys down at Spencer's and what can I say. From start to finish to after care, these guys provide such a friendly honest and helpful service. First of all The sales manager Lee was incredibly helpful during and after the sales process and just in general very pleasent to deal with. Apart from all the normal checks carried out by themselves on the vehicle they welcomed an RAC check with open arms and happily rectified any issues the cropped up in the inspection along with a vehicle service and valet before purchase. The price was fair and a bargain when you consider the level of customer service provided. In all honesty the car soon developed a intermittent misfire which had thought to be previously cured, however Mark and Toby in the service department bent over backwards to find the issue and rectify it as quickly as possible and we're also equally pleasant to deal with. Everyone at Spencer's seems to be a lovely bunch committed to providing a first rate, almost Main dealer standard service, Something you seldom see with used car dealerships. I would highly reccomend the company and in future should I need another used vehicle I shall be heading straight here first!"

We thoroughly recommend

By Dora Mary H on 13th November 2016 | VERIFIED PURCHASE

"We had decided more or less the the type of vehicle which would suit us by reading reviews in the press and online. Searching our area we found 3 advertised at the price range we had in mind and in the correct colour. We approached two sellers before we visited Spencer Car Sales, Both experiences proved unsatisfactory . We then met the company Rep of Spencer Sales ltd. What a breath of fresh air This Man (Lee) conducted the transaction in a thoroughly professional manner ,listened to our requirements and answered many questions about our proposed purchase . We came to a satisfactory conclusion that same afternoon and collected our new car one week later. It has been a really pleasant experience altogether and Lee astounded us with his knowledge of all makes of cars. Needless to say the new car is a Delight. We award the Company 5 Stars."

Tell us about your Experience

FCA Approved - 454461

Privacy   ©2015 Starkwood Media Group