Our Reviews - Spencer's Car Sales Ltd

Used Cars in Norwich, Norfolk

Read Our Reviews

Great Service

By Scott D, 18 Dec 2018 | VERIFIED PURCHASE

"Very helpful so far. Feels like a garage that actually cares. Thanks guys."

Very good experience

By Adrian H, 5th Dec 2018 | VERIFIED PURCHASE

"Extremely helpful, welcoming and politely efficient service. Genuinely feel they care about their cars and their customer experience. Very pleased with the cars we bought and our trade-in negotiations."

Easiest car purchase Ever

By Carl Baddeley on 30th Nov 2018

"Bought a car from here in November 2018, easiest car purchase ever, no pressure selling The salesman (Billy) was polite and courteous, everything was dealt with quickly and professionally. I personally cannot recommend this company highly enough"

Good professional service

By Thomas G, 27th Oct 2018 | VERIFIED PURCHASE

"Professional and courteous. Good service. Would recommend."

A very pleasurable experience and no pressure

By Carole A, 24th Oct 2018 | VERIFIED PURCHASE

"Excellent dealership with very knowledgeable sales team , felt like we were treated fairly and honestly. Gave genuine advice and fair trade-in price, would recommend to any one."

First Class dealership

By Dan G, 22nd Oct 2018 | VERIFIED PURCHASE

"Top class service from start to finish. Would highly recommended Spencer’s for anyone looking to change their vehicle. Best in the business."

As good as it gets in the car buying arena.

By Kathie B, 2nd Oct 2018 | VERIFIED PURCHASE

"A Gold Star Service. The car was driven, some miles, to my property, and, prior to purchase, so that I could "try it out". This is exceptional in my experience. Once purchased, the car was serviced and MOTd prior to collection, and, taxed whilst I waited to drive it away. The staff cannot be faulted. Professional, courteous, knowledgeable and friendly in a business like manner."

Good Friendly and Helpful


"Top people good value very excellent service"

Car purchase

By David S, 3rd Sep 2018 | VERIFIED PURCHASE

"The sales manager helped us choose a car suitable for our needs and was very professional from the moment we arrived until the day we collected car and purchase was complete. Would 100% recommend the service given"


By Charlotte G on 1st September 2018

"Ii picked up my new citroen Ds3 today and throughout the whole process kevin and the team were amazing and very helpful. they have gone above and beyond for me and my husband since i wrote my car off. i would deffinately recommend them to any one. thank you once again kevin. your amazing. x"

Very Professional Approach

By Karina on 25th July 2018

"5 stars service! Spencers car sales team, Thank you for your excellent assistance and service. For a woman, it can be quite a daunting experience to deal with car dealers and I am glad I have found my car at your site. A very professional approach, all questions asked, even silly ones! and all was done as agreed. I would certainly recommend you to my family and friends. Many thanks!"


Jason Ball


 "Very happy with all aspects of my buying experience. The Audi A6 S-Line I bought has been great, and the staff were very knowledgeable and helpful. I now go to them for servicing and MOT as I know the treatment will be good. Recommended."

Hassle free


"The team provide a professional and personable experience. Hassle free and knowledgeable. Would recommend for sure."

The whole process was smooth

By Dotun on 24th May 2018

"Spencers Car sales are not just good, they are Bloody Fantastic. Just bought the car of my dreams a black SLC AMG43. I did a 460 mile round trip & it was worth every inch of the way. I dealt with Kevin throughout the process and have never met a salesman like him, a thorough genuine gentleman who was true to his word from start to finish, I bombarded him with queries & questions, but nothing was too much trouble and he always kept me up to date and reassured. The whole process was smooth & extremely professional and when I turned up to buy, I was able to drive away my gorgeous car within a few hours. I have bought 10 cars in my lifetime the last three from Mercedes main dealers but Spencers could teach them a few things. Spencers website is one of the best I've seen for quality photographs & information, so much so I knew I would buy the car before I had seen it. In fact each member of staff I met, were very pleasant, smart, and helpful.. I can't recommend Spencers highly enough. Thanks everyone I'm over the moon. X"

Happy Customer

By Shanta M, 20th May | VERIFIED PURCHASE

"Amazing before and after sales support, got a great bargain and the truly a good dealership."

A pleasure to do business with them

By Steve T, 17th May | VERIFIED PURCHASE

"Very professional, very knowledgeable, they had a lot of cars and understood my objectives."

First Class Service

By Dotun on 18th April 2018

"Fantastic first class service from the Spencers Car Sales team! Very helpful, very polite and very professional. Billy made sure my car was in satisfactory state before having it delivered. Threw in some extras to keep me smiling as well! I see they've got 5 stars already, I'll give them 6!"

Really happy with the service

By Kerry H on 24th March | VERIFIED PURCHASE

"First class service helpful staff and great deals."

Brilliant Service!

By Shaun M on 19th March | VERIFIED PURCHASE

"Great customer service from the sales team, everything was no trouble at all. I was reassured that all advisories were sorted on the car, no pressure on sale,brilliant garage and I would reckonment to anyone."

Highly Recommended

By Michael G on 5th March | VERIFIED PURCHASE

"High quality service, really friendly and helpful no pressure service. Billy was trustworthy and easy going. Made buying and part exchange of my car hassle free. Would highly recommend spencers car sales. Thanks Billy."

Very professional service

By John C on 2nd March 2018

"Just to say thanks to Billy the salesman and the team at Spencers. I bought a car from you, the staff are more than helpful and friendly, there is no pressure to sell you a car , quite the opposite. Everything was no trouble to them. Very professional service in providing me with an excellent car , I would highly recommend purchasing a car from them. Thanks again."

Five Star Service!

By Gemma H on 22nd February | VERIFIED PURCHASE

"Will definitely go back to Spencer's Garage, great customer service, they made sure I was 100% happy and they where very professional, my car is lovely! Thank you.. "

Please to Deal With

By Sean on 27th January 2018

"Have just sold Spencer's the car I bought from them last May. I received a great price (they were much more generous the Webuyanycar!!) Once more a pleasure to deal with. Good work!"


Kyle Neville


 "Epic customer service. very relaxed, made part exchanging and buying new car very easy. got a car in the spec i wanted with supper low millage all papperwork and two keys. fresh service m.o.t..would recommend spencers to everyone"


Michael Claridge


 "Thankyou to billy and all the team at Spencer's. Very very pleased with my new golf. Clean, honest, relaxed establishment with an Excellent selection of car's.. An awful lot of main dealers and competitors could learn a lot from Spencer's.... The concept of advertising, marketing and selling a vechile successfully I'd imagine isn't easy but these guys have cracked it... If you're looking for good used vechile, a relaxed environment, a clean, warm office and an unpushy approach then this is the place to visit... By a countrymile Spencer's offer a better service than any main dealer in Norfolk... My car on pick up was immaculate, as good as new, a credit to the guys in the work shop.. Would highly recommend Spencer's to anyone. Thanks again.... Keep up the good work."


David Noblet


 "I brought my 2 car from spencers in last few years and been lovely good cars and very helpful and very good service and not pressure into buying."


By Mark B on 21st January

"The staff are great and very good would not hesitate to buy from them again thanks so much."

Great Service

By Barbara K on 15th January | VERIFIED PURCHASE

"My husband brought a car from Spencers car sales about six months. So impressed with the good friendly service given by Billy and others there and the quality of the cars there I had no hesitation going there to change my car also. Once again great all-round service good P/X price from Billy looking forward to collecting my car later this week."

Great people and amazing service!

By Rose G on 8th January | VERIFIED PURCHASE

"Went above and beyond to help me get back on the road I would 100% recommend this garage! The staff were amazing helped me from the moment we walked in and made the sale a lot less stressful! Nothing but amazing people and great service! "

Satisfied Customer

By Paul K on 15th November | VERIFIED PURCHASE

"A great service wanted to buy another car from Spencer Cars but missed the one I wanted but I very found found a great car at a fair price and with good p/x coupled with a very helpful friendly staff Thank you all. I would be happy to return here again and strongly recommend Spencer Cars "

Happy Customer!

By Charlie S on 22nd October | VERIFIED PURCHASE

"Great very relaxed and professional did a superb job realy pleased and would thoroughly recommend nothing was too much trouble."

Truly professional car dealers. Look no further.

By Gary Y on 21st October | VERIFIED PURCHASE

"This is the second car I have bought from Spencer's and that speaks for itself. Dealing with their sales staff is a pleasure; unhurried, informed and professional, they make any potential customer feel unpressured and, if you do a deal, very happy with the outcome. Furthermore, their workshop facilities do an excellent job of preparing your car and are more than capable of handling any after-sales technical enquiries or properly fixing any unlikely problems. In a nutshell, it's like buying a new car from a franchised dealer but with all the benefits of second-hand ownership. Personally, if I was looking for a pre-owned car in the Norwich area, they would be my first port of call. "

Happy customer!

By Jessica T on 18th October | VERIFIED PURCHASE

"Just a little Thank you for the fantastic service I received when Part exchanging my Beetle (as heartbroken i was to be selling it ) Dee & Kevin especially helped out with getting a great price for my beetle and and easy swap over for the white KA(which i love) I cannot recommend Spencers car sales enough!, Professional and superb service i shall be back for my MOT & servicing when due Thanks again, From a very happy customer"

Fantastic Service

By Jessica on 17st October

"Just a little Thank you for the fantastic service I received when Part exchanging my Beetle (as heartbroken i was to be selling it ) Dee & Kevin especially helped out with getting a great price for my beetle and and easy swap over for the white KA(which i love) I cannot recommend Spencers car sales enough!, Professional and superb service i shall be back for my MOT & servicing when due Thanks again, From a very happy customer"

Recommended ...very good experience

By Ken M on 12th October | VERIFIED PURCHASE

"I really liked this garage. The staff are very friendly and I was impressed to get a follow-up phone call a week or so after I bought my car asking how I was getting on with it. And it was the cheapest car on the forecourt! "

Bent Over Backwards

By Jeremy B on 9th October | VERIFIED PURCHASE

"Great experience, bent over backwards to accommodate our wishes and car was very well presented and prepared. Top marks guys!"

Could not have received better service

By Peter H on 8th October | VERIFIED PURCHASE

"The expertise, courtesy and experience could not be bettered. For us, we are both nearly eighty, it was exceptional. I would recommend them to anyone and I have already done so. The young man who dealt with us could not have been more professional and helpful."

Great team and very friendly

By Martyn K on 7th October | VERIFIED PURCHASE

"Amazing sales team great cars and great service what more would you want from a clear sales garage."

Very helpful

By Trevor on 19th September

"I found the dealer very helpful, and dealt with my inquiries very effectively, although they didn't sell me a car in the end, they offered any help that I might need in the future."

100% For Customer Service

By Ken davidson on 1st September

"My daughter wanted to change her first car which can be a daunting experience. The salesman Billy was exceptionally helpful, he has a very pleasant manner and was very patient. One could not fault the experience and they deserve 100% for customer service"

No Hassle

By Ian M on 21st August | VERIFIED PURCHASE

"Good customer service."

Customer care without pressure

By Kimberley G on 20th August | VERIFIED PURCHASE

"Saw the car I wanted online and went along to view. No high pressure selling technique just a chat and an offer to test drive while I did. Put a deposit on the car and Spencer made sure that it was serviced and had a valid MOT before collection. All in all an excellent service and I'm very pleased with my purchase."

Fab Services

By Adam L on 15th August | VERIFIED PURCHASE

"I was very short of time and Kevin and Billy pulled all the stops out for me and even stayed late to really help me out. I would recommend this Services to anyone. Very happy with my new car and looking foward to dealing with them again. All the best Adam"


By Alexa H on 14th August | VERIFIED PURCHASE

"Absolutely fab from start to finish! Thanks for all your help Billy!"

Nice experience

By Graham C on 7th August | VERIFIED PURCHASE

"Honest, friendly,no nonsense."

Fantastic service all round

By Kirk Y on 1st August | VERIFIED PURCHASE

"They are a very pleasent helpful team. This is the 3rd car we have purchased from them. Would highly recommend."

Very Friendly Team

By Sandra M on 1 August

"Spencer's, Very Friendly Team Sold our Skoda Fabia VRS over telephone after negotiations with Kevin/Billy who were both ever so polite throughout the process. Would certainly recommend Spencer's for their friendly and professional attitude and helpfulness."

Friendly, efficient no nonsense

By Lucy M on 17th July | VERIFIED PURCHASE

"The team at Spencers Car Sales were friendly and no nonsense. I thought the service was excellent and the whole process was really easy. "

Spencers, Quality and Sevice

By Ian M on 15th July | VERIFIED PURCHASE

"When we arrived to look at the car, Kevin, the salesman, was dealing with about 3 phones at once and was clearly alone. Nonetheless he greeted us between conversations and got us the key so we could examine the car. When things had settled down, he joined us, we discussed the deal I was looking for and agreed. He could not have been more helpful and although they were extremely busy in the workshop, he promised to have the car ready for the next day. I picked the car up and Kevin was really thorough in taking me through the various online forms they now have to complete, explaining everything along the way. He was totally professional. Would I buy from Spencers again? Yes!"

Mini's to Merc's Professional Car Sales

By Garrith Y on 15th July | VERIFIED PURCHASE

"If you are looking for a car dealership which offers a professional approach which is informed but not pushy then Spencers Car Sales could be for you. They offer a good selection of cars from family hatchbacks to sports cars and luxury cars. They prepare the cars very well prior to collection, having their own workshops on site. My wife commented to me after we had bought a car from them that she felt involved in the transaction which, sadly, is not true when dealing with many car dealerships."

Purchase and part exchange

By Simon B on 15th July | VERIFIED PURCHASE

"Very easy to do business with."

Very helpful and with no pressure

By Patrick on 6th July

"What can one say, what a pleasure it was purchasing my new smart fourfour car. First went to view the car, was greated first by Billy very helpful and with no pressure as with some car dealers. Gave us all the time needed then spoke to Kevin, a true gentleman very helpful and knowledgeable. Talked us through the deals available and a week later picked up my new ride. Recommended to everyone, without a doubt thanks very much Kevin & Billy your the best and your team. As arnie quoted, I will be back"

Highly recommended car sales!!!!!

By Craig B on 27th June | VERIFIED PURCHASE

"Well as I expected to find from reading the reviews on here, buying from Spencers was a real pleasure and we bought a bargain, a very honest car and the transaction was easy with no pushy sales tactics and we were given all the time that we needed to make sure everything was perfect, which it was! On first contact, via their new chat facility on Autotrader, the information I required was readily available from Billy, and we drove the next weekend nearly 200 miles to finally view it and it was as described! I will be buying from these again, despite the distance!! Thanks to Billy again for a fantastic experience and a great deal, well worth it. Recommended to everyone, without a doubt!"

Skoda Octavia

By Craig Batt on 25th June

"First of all, I can only say that buying a car from Spencer's was an absolute pleasure from first enquiry to the final sale. We travelled from Staffordshire, some 180 miles and had already put a deposit down on a Skoda Octavia that we saw on autotrader, it looked so good and sounded superb that I didn't want it to get away, but the distance was too much to travel to see and then go back to collect it. I wasn't disappointed when we arrived. Billy was there with a warm welcome and was very friendly and knowledgeable about the car we went to buy. There were no pushy sales tactics and allowed us to take it for a drive on our own before completing the sale to make sure everything was fine, he even let me use my diagnostic equipment (being a mechanic myself) to make sure there were no issues within the vehicle, most sales pitches won't let you do this! The free 3 month warranty has given us peace of mind, and the vehicle was every bit as good as he promised over the phone! I will be buying from them again in the future, as it is worth the 3 and a half hour drive to buy from such an honest company and the quality of the cars is such a welcome sight. I wish you all the best for the future and I would like to thank you again for a pleasant transaction and experience, cheers Billy!!"


Anthony Nevin


 "I have bought 4 cars from Spencer's, my wife has had 4 and my daughter 2 over the last 8 years and I am always impressed with the level of the service, the personal touch and the quality of the cars. I recommend them to anyone. I am now living in Bucks rather than Norfolk and still use them."


SisterTeam Challenges


 "Great friendly well run business, lovely cars and great after service. Nothing is to much trouble for the team at Spencers. Have bought 2 vehicles off them and were very happy :)"


John Roberts


 "Received excellent service and support when buying from this company."


Paul Dunn


 "Top Service from top people."

Service was Amazing

By Amy Lou on 2nd June

"Kevin is a lovely guy and very easy to deal with - you won't find a nicer place with more honest people anywhere in the city - if they haven't got what you want - let them find it for you - it will be worth it to deal with them."

Service was Amazing

By Sean Crosby on 29 May

"The car I was after was extremely well presented and had obviously been well chosen to be in stock. It was immaculate. Billy was professional and friendly and even stayed later so I could view the car and went the extra mile. I recieved a good offer on my part exchange (better than webuyanycar). I met with Kevin the branch manager who I felt was honest and fair with me. Any emails I have sent with questions have been quickly answered. Paperwork was swiftly dealt with. Collection was effortless. So far the Spencer Car Sales experience has been a very positive one. I hope this level of service continues."

Very positive

By Jason B on 18th June | VERIFIED PURCHASE

"Expert friendly staff. Air conditioned office on a hot day was very welcome! I went to see one car, ended up with more choice as the level of stock was so high. Always a great problem to have. Highly recommend."

Customer service is second to none

By Lindsey C on 13 June | VERIFIED PURCHASE

"I purchased a little Mini a couple of weeks ago from Spencer's and with the level of service I received, you'd think I'd bought a Ferrari! The staff are extremely helpful, courteous and friendly, answering the queries I had within 48 hours. I felt their customer service was excellent and very profesional and I would reccomend purchasing a car from them anytime."

Service was Amazing

By Jodie Alice Fewkes on 22nd May

"Went Saturday to have a look at a juke, and was approached by Kevin, the service he gave was excellent, ran through all different models of the cars and the different specs. Also took his time to show us around other cars that we hadn't even thought about and allowed us to test drive it. He ran through all the options of finance with us too. Me and my partner walked away feeling so much more confident about cars. Although we didn't find the car we wanted the service was amazing. Defiantly will recommend and bare in mind when we want to change our car. Thank you."

Great cars, great people

By Karen H on 25th May | VERIFIED PURCHASE

"I had read the reveiews for Spencers Car Sales and waited until they had a car that I wanted. The service from them was excellent, they have been extremely helpful, they offered a realistic price for my trade in and I didn't have to haggle with them. Best of all they allowed me to look at the car without any interference, they let me take my time and there was no hint of a pressure sale. They found me the right finance product and they ran numerous permutations until I got the figures that I was happy with. I can honestly say this was a better car buying experience than I expected and their reviews are very well justified. I would have no hesitation in recommending them and if and when I want to change this car I know just where I will be going."

Above and beyond

By Steven T on 24th May | VERIFIED PURCHASE

"The guys moved heaven and earth to get us into our new car for a special event and went the extra mile to do so! Can't thank the guys enough and the car is mega!"


By Peter A on 22nd May | VERIFIED PURCHASE

"Billy was brilliant very helpful and honest. Would recommend to everybody"

Audi A3

By Jade W on 21st May | VERIFIED PURCHASE

"Amazing Customer Service and so helpful! Would definitely recommend and will definitely go through them in the future."

Quality counts

By Jean B on 31st March | VERIFIED PURCHASE

"Travelled far to view the car I wanted. The car was exactly what was advertised and was waiting for me to test drive. I found the sales team honest and fair. I had a trade in which was negotiated and I left a deposit on the new car .I also saw another car for sale which I fancied for my Daughter so asked for a test drive in that and ended up booking a viewing for my daughter that weekend and she bought that car and also had a trade in. Two cars purchased both genuine quality cars."

The way it should be

By Chris R on 16th March | VERIFIED PURCHASE

"From start to finish the experience at Spencers Car Sales was a joy, A company that appreciate the vehicles and achieve the highest standards you would expect when buying a second hand car, and parting with substantial amounts of money. All the staff were appreciative of what i was looking for and in helping me choice that right options for myself. The car is fantastic and presented in a excellent condition. Would recommend Spencers Car Sales to all friends and family looking for a new car."


Peter Robinson


 "I had been searching for a Porsche Boxster to my perfect specification for several months when I spotted what turned out to be 'my car' at Spencer Car Sales - the only problem was the location in Norfolk was a day's drive from Edinburgh where I live. I called Lee at Spencer's and he was able to talk me through the history of the vehicle and describe the few blemishes on the car (a tiny chip on the paintwork and a lightly kerbed alloy. The price for the car was fair as was the price offered for my car as a trade in. I decided to put a deposit on the car and then worked out how best to arrange the exchange. Billy from Spencer's offered to meet me half way in Ripon where he gave me plenty of time for a test drive and talked me through the exchange of documents. The car was exactly as described and the whole experience a genuine pleasure. PS. Since I took delivery of the car Billy at Spencer's has been great - phoning to check that everything had worked out and helping me with some additional paperwork. Thanks for that."

Fantastic service and customer care

By Nicola B on 26th January | VERIFIED PURCHASE

"They are fantastic, so friendly and no pressure sales which is very nice ,they let you make your own mind up but are there if you need any information. I would highly recommend Spencer's to anybody wanting to buy a car and their after care service is brilliant. thank you so much for looking after me."


By Lee W on 26th January | VERIFIED PURCHASE

"Superb knowledgeable staff, excellent customer service. Not push at all - would highly recommend."


Mike Prada


 "I Recently purchased a Golf from the guys down at Spencer's and what can I say. From start to finish to after care, these guys provide such a friendly honest and helpful service. First of all The sales manager Lee was incredibly helpful during and after the sales process and just in general very pleasent to deal with. Apart from all the normal checks carried out by themselves on the vehicle they welcomed an RAC check with open arms and happily rectified any issues the cropped up in the inspection along with a vehicle service and valet before purchase. The price was fair and a bargain when you consider the level of customer service provided. In all honesty the car soon developed a intermittent misfire which had thought to be previously cured, however Mark and Toby in the service department bent over backwards to find the issue and rectify it as quickly as possible and we're also equally pleasant to deal with. Everyone at Spencer's seems to be a lovely bunch committed to providing a first rate, almost Main dealer standard service, Something you seldom see with used car dealerships. I would highly reccomend the company and in future should I need another used vehicle I shall be heading straight here first!"

We thoroughly recommend

By Dora Mary H on 13th November 2016 | VERIFIED PURCHASE

"We had decided more or less the the type of vehicle which would suit us by reading reviews in the press and online. Searching our area we found 3 advertised at the price range we had in mind and in the correct colour. We approached two sellers before we visited Spencer Car Sales, Both experiences proved unsatisfactory . We then met the company Rep of Spencer Sales ltd. What a breath of fresh air This Man (Lee) conducted the transaction in a thoroughly professional manner ,listened to our requirements and answered many questions about our proposed purchase . We came to a satisfactory conclusion that same afternoon and collected our new car one week later. It has been a really pleasant experience altogether and Lee astounded us with his knowledge of all makes of cars. Needless to say the new car is a Delight. We award the Company 5 Stars."

Tell us about your Experience

Spencers Car Sales LTD are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 656551 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.
Registered in England & Wales: 06036779
Registered Office: Address: Anglia House 6 Central Avenue, St Andrews Business Park Thorpe St Andrew, Norwich, Norfolk, United Kingdom, NR7 0HR

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